Skill Certification

We assist organizations in identifying, defining, and engineering organizational processes to implement best practices so that customers and clients are served efficiently and receive the highest quality services and products that an organization is capable of providing.  Once best practices and processes are defined and documented, we create existing associate alignment and new-hire certification tools and processes to align associate performance to organizationally established best practices.  To complement this approach, we provide front-line leadership with the tools and skills necessary to ensure best practice processes are maintained once they are fully implemented.

Results of designing and implementing skill certifications provide our partners with:

• Increased accuracy, consistency, and quality of associate performance resulting from formally documented processes and procedures.
• Reduced recruiting and training costs by calibrating selection, training, and performance management systems to objectively defined and standardized competencies derived from organizationally accepted best practices.
• Increased effectiveness of training and coaching tools & systems resulting from objectively stated and clearly-defined performance expectations.