Hiring & Performance Management

SELECTION TOOL DEVELOPMENT

Associate selection is a critical function in an organization used to engage the human capital necessary to reach its business objectives. Studies show that using an interview strategy which connects recruiting profiles & selection processes to business goals increases the rate of hiring success, associate tenure and, as a result, increases customer satisfaction and shareholder value.

After defining successful performance for all core tasks of each job function, we create behavioral selection tools and processes that enable our business partners to accurately and objectively assess potential job candidates in relation to the job he or she will be expected to perform..

Results of effective selection tools and processes provide our partners with:

• Increased consistency of candidate ratings among multiple interviewers.
• Reduced subjectivity and varied interpretations of candidate skills, knowledge, and abilities.
• Reduced recruiting costs by accurately matching candidate knowledge and skills to job critical job competencies.
• Reduced disruption of team performance upon introduction of newly hired associate.
• Increased associate satisfaction and tenure resulting from a successful job match.

COACHING TOOL DEVELOPMENT

Routine and targeted performance-based feedback is a critical component of associate satisfaction. In response, many organizations require leaders to communicate and behave as coaches in the workplace in order to enhance performance and motivation, and drive business results. However, it’s not enough to ‘cheer’ using the ‘atta-boy/girl’ approach.  Associates desire to know specific performance attributes that that they should continue as well as those which require redirection.

Front-line leaders must assess actual associate performance against objectively defined task-based performance expectations, then, using targeted feedback tools and techniques, reinforce positive aspects of performance and provide guidance for those needing improvement in a manner that increases self-confidence and commitment. We assist our partners in creating iterative coaching and summative performance evaluation tools and procedures so that optimum performance is achieved, and more importantly, sustained.

Results of creating effective coaching tools provide our partners with:

• Increased efficiency and effectiveness of coaching efforts leading to greater front-line leader and associate motivation and satisfaction.
• Observable and objectively defined performance standards ensuring equitable associate evaluation and consistently delivered feedback.
• Increased associate self-confidence resulting from balanced feedback which focuses on successes and areas of development.

PERFORMANCE TOOL DEVELOPMENT

Many managers and companies fall short of effectively explaining the intent and executing the expected outcomes of the performance review process to its associates. In response, it is not surprising that associates can perceive the process as confrontational and anxiety provoking.  If associates do not feel they are participants in a performance review process that will help to develop them, they may not receive and effectively use the feedback provided.

The performance review process provides an opportunity for the associate and the front-line leader to identify and acknowledge areas of strength and address opportunities for growth and development in a systematic and collaborative manner.

Results of developing effective performance tools provide our partners with:

• The ability to consistently and collaboratively assess the successes and growth opportunities for associates
• Reduced risk of perceived inconsistency through the use of consistent, objectively stated, and observable performance indicators.
• Integration of the performance management process into succession planning, competency reviews, and compensation metrics.
• Accurate identification and recognition of associates most effectively supporting cultural and business related goals and objectives.

DEVELOPMENT INTERNAL TRAINING RESOURCES

To ensure that performance improvement results are sustained, we prepare and support our partners by transferring skills and knowledge to selected leaders and associates to build internal expertise. From the day we begin working with our partners, our goal is to educate the organization so that it can continue to experience the positive results of our work long after we are gone. 

Results of developing internal training resources provide our partners with:

• Reduced costs and dependence on external resources.
• Increased opportunities for development and recognition for internal associates.
• Sustained performance improvement results through continual reinforcement after initial implementation.