Best Practice Development & Documentation

In many organizations best practice procedures are known and utilized, however, for many new associates, these ‘best ways’ of performing job tasks are either learned through trial and error or informally as other associates observe tasks performed incorrectly.  This approach slows the development of the associate and extends the learning & performance ramp up time of that new associate.  With our partner organizations, we collaboratively define and document process steps, decision options, initiating & terminating queues, inputs/outputs, etc. These best practices become the foundation of task based training, SOPs, job aids, and concise and consistent objective coaching and performance evaluation tools. 

Results of defining best practices provide our partners with:

• Standard operating procedures & training aids that ensure consistency among all staff members for all critical tasks.
• Documented procedures & coaching checklists that ensure customers experience your product or service as you intend.
• Increased ability to track business metrics using Key Performance Indicators derived or aligned with best practice procedures.
• Improved collaborative alignment & synergy of management and staff members all working toward the same business goals.
• Reduced errors made during the new staff member ‘learning curve’ period.
• Improved collective understanding, systematic coaching, and demonstration of your organizations’ best practices.